Your subject lines need to be attention grabbing to cut through the clutter of emails. Use appropriate formal vocabulary and structure your message for clarity. Learn how to end the email with clear call-to-action for your reader. Get ready-to-use phrases for each of these along with practice tasks and useful tips to master your email writing.

• Clear, concise and professional emails
• The subject line and salutation
• Tone and purpose
• Formal writing
• Phrases for email writing
• Best practices in email writing (e.g. Dos and don’ts – When not to send the email)